1. Introduction
Tone Motor ("we," "us," or "our"), operating at https://tone-motor.com, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.
This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
2. Information We Collect
2.1 Information You Provide
- Contact form submissions (name, email, phone, company, message)
- Quote requests and project specifications
- Email subscriptions and newsletter sign-ups
- Account creation information (if applicable)
2.2 Automatically Collected Data
- IP address and geolocation data
- Browser type, version, and device information
- Pages visited, time spent, and navigation patterns
- Referral sources and search terms
- Cookie data (see our Cookie Policy)
3. How We Use Your Information
We use the information we collect to:
- Respond to engineering consultation requests and quote inquiries
- Provide and improve our motor engineering products and services
- Send relevant technical updates, product announcements, and newsletters (with consent)
- Analyze website performance and user behavior to improve UX
- Comply with legal obligations and enforce our Terms of Service
- Prevent fraud and maintain security
4. Cookies
We use essential, analytics, and marketing cookies. You can manage your preferences via our cookie consent banner or by visiting our Cookie Policy page. Refusing non-essential cookies will not affect your ability to use core site features.
5. Third-Party Services
We may share data with trusted third-party service providers, including:
- Google Analytics — website traffic analysis (only with consent)
- Email Providers — transactional and marketing email delivery
- CRM Platforms — customer relationship management
All third parties are contractually bound to handle your data in accordance with applicable privacy laws. We do not sell your personal data to any third parties.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 3 years. Website analytics data is retained for 26 months. You may request deletion of your data at any time.
7. Your Rights
Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Request erasure ("right to be forgotten")
- Restrict or object to processing
- Data portability in a machine-readable format
- Withdraw consent at any time (without affecting past processing)
- Lodge a complaint with your supervisory authority
8. Contact Us
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at:
Tone Motor — Data Privacy Office
Kannondo-153-1 Kanayanagicho, Tsushima, Aichi 496-0014, Japan
privacy@tone-motor.com
+81567323777